Labels

Issues that capture the investment case for strategic projects, initiatives or product scope

Use this label if the problem was caused by the customers environment

Use this label if you believe lack of technical knowledge was a contributor to this issue being submitted

Issues missed in 18.4

Product managers use this label when their issue needs to be reviewed.

Product managers use this label when they've completed an issue peer review.

Jacki's Watched Items

Issues being tracked by @jeromezng

Contribution from the JiHu team

All issues and MRs related to framing Jobs to be Done (JTBD) in the GitLab.com project - https://about.gitlab.com/handbook/engineering/ux/jobs-to-be-done/

Issues discovered during GitLab.com K8s migration project gitlab-com/gl-infra&112, requiring followup work. Owner: team::Delivery

Continuous proactive and reflective work to improve and optimise standards and processes within the Support Knowledge Base.

Capture and create knowledge in real-time while solving problems. Triggered by an event such as: - Customer Tickets - Incidents - Emergencies

Key Performance Indicator

Related to Support Team Knowledge Base work

Use when tracking the evolution of the Support Knowledge Base process.

For Merge Requests related to KBs that are waiting on review

Used to tag Issues or Merge Requests related to new articles for the Support Knowledge Base

To be used by KB Editors and Reviewers when they have begun to review an open MR.

Used for existing KBs that need to be updated