Labels

Apply this label to prevent an RFH auto closing whilst we are waiting on the customer to respond.

Applied by triage automation whenever the development team do not respond to an RFH within the agreed RFH Responsive guidelines https://gitlab.com/gitlab-com/request-for-help/#responsiveness-guidelines

This label is used to describe issues that fall under Field Enablement Revenue Programs

Renewal Ops has deprioritized this Issue and will be addressed at a later time

Renewal Ops unable to resolve Issue due to technical or business limitation

Renewal Ops resolved the Issue and is now Closed

Renewal Ops actively working Issue

Renewal Ops is a stakeholder but not the DRI for the Issue

Renewal Ops has made this Issue a top priority to resolve ASAP

Regular performance indicator

Revenue Strategy Operations & Enablement (fka Field Operations)