Experience Baseline for Manage: Brainstorm JTBD improvements
As the final step in gitlab-design#355 (closed), we should use our findings in #199 (closed) to brainstorm improvements to fix gaps found in our documentation/exploration. The overall process for the Experience Baseline OKR is:
- By end of May: Identify top 3 JTBDs.
- By end of June: Document and score the current experience of each JTBD.
- By end of July: Brainstorm and create issues for opportunities to fix or improve areas of the experience. (this issue)
This issue
For each JTBD in #198 (closed), brainstorm improvements and create issues for each one.
Experience Baseline Checklist:
-
1. After completing the Experience Baseline for a JTBD, create a “{{YYYY}}{{Quarter}} Recommendations for…” issue for each JTBD and include them in the Part 2: Experience Recommendations sub-epic. Brainstorm opportunities to fix or improve areas of the experience. -
2. Use the findings from the Emotional Grading scale to determine areas of immediate focus. For example, if parts of the experience received a “Negative” Emotional Grade, consider addressing those first. -
3. Create an issue for each recommendation and link them to the corresponding JTBD recommendations issue. Think iteratively, and create dependencies where appropriate, remembering that sometimes the order of what we release is just as important as what we release.