Experience Baseline for Manage: Document and score selected JTBDs
As the second step in gitlab-design#355 (closed), we should document and score the quality of the experience in our chosen 3 JTBDs. The process described there is:
- By end of May: Identify top 3 JTBDs.
- By end of June: Document and score the current experience of each JTBD. (this issue)
- By end of July: Brainstorm and create issues for opportunities to fix or improve areas of the experience.
This issue
For each JTBD in #198 (closed), document and score the user experience.
Scoring guidelines TBD.
Part 2, Experience Baseline Checklist:
-
1. Document the current experience of the JTBD, as if you are the user. Capture the screens and jot down observations. Also, apply the following Emotional Grading Scale to document how a user likely feels at each step of the workflow. Add this documentation to the epic's description. -
2. Use the Grading Rubric below to provide an overall measurement that becomes the Benchmark Score for the experience, and add it to the epic's description. -
3. Once you’re clear about the user’s path, create a clickthrough video that walks through the experience and includes narration of the Emotional Grading Scale and Benchmark Score. -
4. Post your video to the GitLab Unfiltered YouTube channel, and link to it from the epic's description. -
5. If your JTBD spans more than one stage group, that’s great! Review your JTBD with a designer from that stage group for accuracy. -
6. Create an issue to revisit the same JTBD the following quarter to see if we have made improvements. We will use the grades to monitor progress toward improving the overall quality of our user experience.
JTBDs documented in the parent epic.
Edited by Matej Latin