System Usability Scale - Q2 FY20
Sarah
-
Schedule kick-off meeting with Katherine -
Create template for calculating SUS scores. -
Share questions doc from last SUS. -
Investigate converting SUS scores to percentile ranks and letter grades. -
Update handbook with link to SUS Epic.
Katherine
-
Add deadlines to this checklist. -
Re: #171 (comment 161923491) reach out to UX Department and/or the Product Department and ask for input on features for each stage group. Be mindful of character limits and line length. (Deadline: Thurs June 20th) - Secure: Change 'License Management' to 'License Compliance'; Include 'SAST' before 'Dependency Scanning'
- Configure: Change to: Features include Kubernetes, Auto DevOps, and Serverless.
- Create: Change to: Features include: Source Code Management, Code Review, and Web IDE
-
Feedback from Christie: Remove the following questions:
- When using GitLab, what percentage of your visits are made using a mobile device?
- What, if any, tasks would you like to perform within GitLab on a mobile device?
- When using GitLab, what percentage of your visits are made using a tablet?
- What, if any, tasks would you like to perform within GitLab on a tablet?
Replace with:
- Please tell us how strongly you agree or disagree with the following statements:
- It is important to me that I am able to use GitLab on a mobile device. (Strongly agree -> Strong disagree)
- It is important to me that I am able to use GitLab on a tablet device. (Strongly agree -> Strong disagree)
-
Review survey questions (Deadline: Tues June 18th) -
Import survey questions into SurveyMonkey. (Deadline: Weds June 19th) -
Test survey logic. (Deadline: Weds June 19th) -
Distribute survey to a test sample of users. (Deadline: Thurs June 20th) -
Review answers and make any necessary amendments to the survey. (Deadline: Fri June 21st) -
Distribute survey to remaining users. (Deadline: Mon June 24th) -
Conduct prize draw and purchase Amazon gift cards. (Deadline: Weds July 10th) -
Investigate converting SUS scores to percentile ranks and letter grades. Sarah will help! (Deadline: Thurs July 18th) -
Cleanse data and analyze survey results. Compare to Q1 SUS results. (Deadline: Weds July 24th) -
Cleanse data and analyze survey results. -
Compare to Q1 SUS results.
-
-
Schedule a call with Sarah to discuss results (Deadline: Fri July 19th) -
Add findings to the UX Insights Repository (Deadline: Weds July 24th) -
Share results in UX Weekly Call (Deadline: Tues July 30th) -
Share results in Product Weekly Call (Deadline: Tues July 30th) -
Share results in Engineering Staff Call (Deadline: Weds July 31st)
Overall deadline
Results need to be shared by 31st July in order to achieve the OKR.
Resources
- Template: https://docs.google.com/spreadsheets/d/1BitEp0_aZSYN03VNMYVHLRtSdcU70HugiIf8-y6A9zs/
- Questions from last SUS: https://docs.google.com/document/d/1VdZ3PsVz68YkBIysDwVM0WjhE-LV9qHCFjMRll2lsNo/edit
- SUS Epic/Q1 results: &1455
- Guidance: https://usabilitygeek.com/how-to-use-the-system-usability-scale-sus-to-evaluate-the-usability-of-your-website/
- Guidance: https://uxplanet.org/how-to-measure-product-usability-with-the-system-usability-scale-sus-score-69f3875b858f
Guidance
- Analyse completed responses only.
- Close survey before analysis.
- Aiming for 200+ responses.
Edited by Katherine Okpara