Verify:Testing - Accessibility Testing JTBD Research
What’s this issue all about?
The Verify:Testing group is planning to move the accessibility category to Complete in January 2023. Part of that process involves validating the current JTBD and understanding what additional JTBD we need to support within the category. The next step is to connect with our users to understand what JTBD they would prioritize next and ensure our current job statements are correct.
Who is the target user of the feature?
Developers - writing code daily, have run / currently running accessibility testing as part of development/release process.
What questions are you trying to answer?
Core questions
"Which of these JTBD/stories are necessary for you to be confident you know your project will be accessible for users."
Additional questions
- Are the Jobs listed all of the jobs that apply to accessibility testing a developer can do?
- Which of the JTBD would you say directly impacts the users day to day work?
- Which of the JTBD would have the lowest impact on the users day-to-day?
- How do users perceive the maturity of their most important JTBD at GitLab? (interesting comparison could be between current GitLab and Non-GitLab users)
- Of the JTBD the user rated as highly impactful, what improvements or features would they expect/desire a solution to offer?
What hypotheses and/or assumptions do you have?
- Some of the JTBD will consistently be ranked as important while others are not impactful. There will also be more consistency in responses when user types are compared independently.
- There might be some JTBD that are important or relevant to our users that we have missed.
What decisions will you make based on the research findings?
- What JTBD will be focused on next in priority for research, design, and product development.
- What JTBD will be getting user based UX Scorecards.
When do you need this research to be completed? (Milestone or date)
To meet the proposed maturity change we will need to complete this research by the end of April 2022.
Edited by James Heimbuck