Solution validation: Settings search
What's this issue all about? (Background and context)
How should inline search work for Settings
What are the overarching goals for the research?
- Should we combine one page for Settings as part of enabling search?
- What do users expect to search?
- What should be highlighted when search is being done?
- Understand how users navigate setting results
What hypotheses and/or assumptions do you have?
- Highlighting is needed to help show where things are in Settings
- Filtering is needed to help visualize change
- Having search setup in one area will help with search
- Hiding tabs when searching helps narrow down results
What research questions are you trying to answer?
- What area do we need to focus on the details when we approach implementation?
- Which works in the layout related to search
What persona, persona segment, or customer type experiences the problem most acutely?
System admins, manager, team lead
What business decisions will be made based on this information?
What, if any, relevant prior research already exists?
Who will be leading the research?
What timescales do you have in mind for the research?
1-2 weeks
Script
- Explore the clickable prototype. Please let us know what you think of the layout and if is anything that stands out in this settings screen that could help you with finding settings.
- Imagine you had to find out the state of the PagerDuty integration for your group. Please use settings search to find out if the PagerDuty integration is active or not. Please explain why you choose that specific search term. Please toggle the setting once you have found the setting.
- What do the numbers represent in the tabs?
- Screenshot
- Now explore the clickable prototype. Please explain whether the numbers in the tabs matches or doesn't match your expectation.
- How would you clear the search? Which view should visible to you once the search is cleared?
- Screenshot
- Please clear the search in this clickable prototype. Please explain why you think this behaviour matches or doesn't match your expectation.
- Based on what you saw today with this test, what would help you in your day to day work? What did you see that would need improvement?
- Verbal
Links
- UserTesting session: https://app.usertesting.com/dashboard#!/study/3438421
- Dovetail analysis: https://dovetailapp.com/projects/b13960f5-2d8a-47a9-87c1-6ed8b7647ab6/readme
Edited by Michael Le