Q4FY21 Usability KR: Extract usability themes from Category Maturity Scorecard findings
Context
As part of gitlab-com/www-gitlab-com#9325 (closed), UX Researchers will look across our data sources to identify existing usability issues. This holistic approach allows the team to look under every stone for known usability issues that are likely to be impacting the SUS.
Top usability issues, during this phase, are issues which occur with a high frequency and have a high impact on a users' ability to achieve their goals when using our product.
Objective
Review CM Scorecard findings to look for usability themes that impact key workflows.
CMS Data sources
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groupsource code Code Review: #941 - Dovetail project: https://dovetailapp.com/projects/ac5e32e9-616d-4ddd-a1bb-1eb49084fe4e/readme
- Recommendations issue: gitlab-design#1374
- Video walkthrough: https://youtu.be/d32NIDcLewc
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~"group::editor" Snippets: #1130 (closed) -
groupproject management Issue Tracking: #900 - Dovetail project: https://dovetailapp.com/projects/3698e719-f6d4-4958-b725-e663621039d7/readme
- Recommendations: &4104, https://gitlab.com/gitlab-org/ux-research/-/issues/900#note_392028967
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~"group::release management" Secrets Management: #1044 (closed) -
~"group::static site editor" Static Site Editor: #1023 - Dovetail project: https://dovetailapp.com/projects/30a0e0f5-9dff-4b4f-a104-7ca94ed59399/insights
- Video walkthrough: https://www.youtube.com/watch?v=RgNseb30iWE
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~"group::testing" Accessibility Testing: gitlab-design#1057 (closed) - Results: gitlab-design#1057 (closed)
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~"group::health" Error Tracking: #651 (closed), gitlab-design#1113 (closed) - Recommendations: gitlab-design#1112
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~"group::apm" Logs: gitlab-design#1120 (closed) - Recommendations: &3143
Planned or in progress CMS:
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~"group::access" Subgroups: https://gitlab.com/gitlab-org/gitlab-design/-/issues/1331 - Dovetail project: https://dovetailapp.com/projects/ab997c24-2c2a-4075-accb-800b8409ddaa/readme
- Note: partially complete. Re-testing is in progress.
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~"group::testing" Code Testing and Coverage: #1034 (closed) - Note: Scheduled for 13.6.
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groupknowledge Design Management: #1156 (closed) - Dovetail project: TBD
- Note: Designer is transitioning to a new team soon. Study may be impacted by this change.
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groupproduct planning Boards: #1113 - Dovetail project: TBD
- Note: in progress, pending recruiting. Scheduled for 13.6.
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~"group::configure" GitLab/Terraform integration: gitlab-design#1162 (closed) - Note: Scheduled for 13.6.
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~"group::package" Packages: #770 (closed) - Note: study is in Backlog
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~"group::fuzz testing" Fuzz testing: ?
The Category Maturity page can also be used as a reference: https://about.gitlab.com/direction/maturity/
Edited by Katherine Okpara