Category Maturity Scorecard research- Create:Snippets FY21-Q3
- Category: Snippets
- Previous maturity: Viable (not validated)
- Revised maturity: Complete
- Research data and insights: TBD
- Recommendations: TBD
What's this issue all about? (Background and context)
This is the working research issue for the Snippets CM Scorecard.
What are the overarching goals for the research?
Grade the maturity of the Snippets category based on user performance.
What persona, persona segment, or customer type experiences the problem most acutely?
TBD
Who will be leading the research?
@mnichols1 - Senior Product Designer, Create: Editor
What timescales do you have in mind for the research?
Complete by end of ~13.6
Relevant links (script, prototype, notes, etc.)
- Testing Guides: https://docs.google.com/document/d/1Z2N0K3fUUavFKleLd8ujTVb0hUNZWjodGWhNYC4TACQ
- Dovetail project: https://dovetailapp.com/projects/cc32d956-b986-4688-9b9a-177bedac0e29/readme
- Insights - https://dovetailapp.com/projects/cc32d956-b986-4688-9b9a-177bedac0e29/insights/present
TODO Checklist
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Define and recruit users -
Katherine, Product Designer: Create the screening survey in Qualtrics. -
Katherine, Product Designer: Open a Recruiting request
issue. Assign it to the relevant Research Coordinator. #1136 (closed)
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Product Designer: Define scenarios (and successful paths) and draft testing script. -
Product Design Manager: Review testing script and provide feedback. -
Product Manager: Review testing script and provide feedback. -
UX Researcher: Review testing script and provide feedback.
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Product Designer: Prepare testing environment. -
Product Designer: Conduct a pilot session (schedule for the amount of time as normal session). Amend script if necessary. -
Product Designer: Invite the UX Research calendar and any other interested parties to the usability testing sessions. -
Product Designer and volunteer moderators: Conduct testing sessions. -
Product Designer: Update the Recruiting request
issue. -
Research Coordinator: Pay users. -
Product Designer and other stakeholders: Synthesize the data and identify trends in Dovetail, resulting in insights. -
Product Manager and Product Design Manager: Review insights and provide feedback, if needed. -
Product Designer: Update the research issue. Link to findings in Dovetail. Unmark as confidential
if applicable. Close issue. -
If needed, create a recommendation issue for these findings
Edited by Marcel van Remmerden