KR: Complete research for a documentation content strategy => 88%
Problem to Understand
Stakeholders and internal users have identified the following issues with docs.gitlab.com:
- Confusing information architecture
- Findability of information
- Duplication of content
- Excessive page length
- Lack of robust "How To" information from the users' perspective
- /help and docs.gitlab.com differences
- Confusion with feature availability in versions and tiers
Gathering Data
We want to validate these issues with customers to determine and prioritize next steps.
First, we need a clear picture of the current documentation set:
-
content audit (quantitative) and -
examination of Algolia search
Then we need to understand our customers and how they use the documentation:
And finally, we'd like to understand some exemplars of documentation in the open source industry:
References: "Content Strategy for the Web, 2nd Ed.," 2012, Kristina Halvorson and Melissa Rach. "How to Make Sense of Any Mess," Abby Covert, 2014.
Edited by Christie Lenneville