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Update guidance around customer impact

Sam Wiskow requested to merge swiskow-master-patch-27834 into master

Problem

There is often confusion around what the PM's responsibility is inside of a backport request.

Proposed Change

This change adds more context to the template so that the PM can be engaged from the start and provide the right level of context around the customer impact. This should reduce the cycle time a little and enable RMs to make better decisions with more relevant information

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