Labels

>99.9% uptime SLA by team on SaaS

X% of bug backlog within SLA (by severity level) + domain specific metrics (scalability, FP rates etc.)

<12% of support tickets are escalated to engineering

TBD Metric

TBD metric of usability (thinking activation rate for new users or # of power users)

metric: netARR unblocked

>10M agent tasks across SDLC run through Duo Agent Platform in FY'27

XXK net Premium Seat adds, backed by 100% of Premium Users actively using >1 premium feature every month.

XXK net Ultimate Seat adds, backed by 100% of Ultimate Users actively using >1 ultimate feature every month.

R&D Interlock process label --> post-interlock commitment

R&D Interlock process label --> post-interlock commitment

Root cause analysis https://about.gitlab.com/handbook/engineering/root-cause-analysis/

A label for all things related to the GitLab RPM repository

Red Team recommendation related to the implementation or improvement of security controls. More info: https://about.gitlab.com/handbook/security/threat-management/red-team/#red-team-metrics

Red Team recommendation related to detecting and alerting malicious activity. More info: https://about.gitlab.com/handbook/security/threat-management/red-team/#red-team-metrics

Red Team recommendation related to the implementation or improvement of processes and procedures. More info: https://about.gitlab.com/handbook/security/threat-management/red-team/#red-team-metrics

Rails change needed to support changes in Gitaly

License Provisioning on price, quantity or tos changes

Rapid Diffs issues required for the repository Commit details