Nudge automation if new comments are added with Zendesk or Salesforce links to ~customer ~bug
Nudge automation if new comments are added with Zendesk or salesforce links which matches to https://gitlab.zendesk.com/..
or https://gitlab.my.salesforce.com/..
Add a message mentioning the EM & PM assigned to that stage label
@rymai @godfat @markglenfletcher
Requirements
%12.3
Step 1- If a comment with either zendesk or salesforce link is added, apply customer label. => triage-serverless#10 (closed)
Step 2
Basic notification => triage-serverless#17 (moved)
- Count the number of unique zendesk links in the discussions / comments.
- If 5 and above mention the Engineering Manager and Product Manager for that group.
- If more than 7 and above mention the Dir of Product for that group.
- No need to store any caching we just get a count before adding logic to the notification.
Step 3
Add more information from zendesk.
- Add an access token from zendesk.
- For every new zendesk link pull in the relevant tags from a zendesk API and post in the comment.
- Requirements TBD
Edited by Kyle Wiebers