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Ping MR coaches directly in MR on help

Matija Čupić requested to merge mc/feature/ping-mr-coaches-on-help into master

What does this MR do and why?

Pings MR coaches directly in the MR instead of posting a message to Slack.

Expected impact & dry-runs

  1. Messages are no longer sent to the Slack channel
  2. MR coaches are pinged directly in the issue when a community member asks for help

Action items

  • (If applicable) Add documentation to the handbook pages for Triage Operations =>
  • (If applicable) Identify the affected groups and how to communicate to them:
    • /cc @person_or_group => @gitlab-org/coaches
    • Relevant Slack channels => #mr-coaching
    • Engineering week-in-review
Edited by Matija Čupić

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