Define triage levels, initial triage package to and complete triage before sending to group triage package

Currently, we pick up unlabelled issues for the daily triage package. This only really covers community reported issues for the following reasons:

  • We encourage team members to label their own issues
  • Community members cannot label their own issues

The daily package should index all issues that do not meet out definition of triaged, for the attention of the Quality team. To ensure:

  • All necessary labels are present
  • The correct labels are added
  • The triaged issues will filter down into the correct triage package for the attention of the correct group

TODO

  • Define what is a triaged issue
  • Convert the unlabelled issues package to target these types of issues

Triage Levels

Level 1 triaged

The definition of a Triaged issue at Level 1 would be as follows.

  • Has type of either ~bug or ~feature
  • Has a stage label
  • Has a severity label
  • Has a group label

Level 2 triaged (complete)

The definition of a Triaged issue at Level 2 would be as follows.

  • Has priority label
  • Has milestone scheduled

This is still relevant for feature proposals. Bugs are different and also require Severity and Priority labels to be fully triaged

I think we can consider feature labels optional, but desirable. They are not required for triage but are helpful if the group or stage label cannot be determined

Requirements for Triaged issue of different types

Issue Type Type label Group label Priority label Severity label Stage label Feature label(s)
Feature ✅ ✅ ❌ ❌ ❓ ❓
Bug ✅ ✅ ✅ ✅ ❓ ❓
Support Request ✅ ❓ ❌ ❌ ❓ ❓

Requirements for Triaged issue of different types (mapped to throughput labels)

Issue Type Type label Group label Priority label Severity label Stage label Feature label(s)
~feature ✅ ✅ ❌ ❌ ❓ ❓
~bug ✅ ✅ ✅ ✅ ❓ ❓
security ✅ ✅ ✅ ✅ ❓ ❓
~backstage ✅ ✅ ❓ ❓ ❓ ❓

** ~backstage issues could have severity and priority labels to convey their impact

Triage reports

  • Create a triage report to replace the unlabelled report that indexes all issues that do not meet the criteria for triaged
    • Without type label
    • Without stage label
    • Without group label

Reducing the backlog

Once the triage report has been created we can reduce the number of eligible issues via certain automations

Edited by Lin Jen-Shin