Ping attributed channel when there is no response to master broken incidents
Initially suggested in this discussion thread.
Context
We have been noticing a pattern where incidents have lingered untriaged for extended periods, leading to avoidable dips in pipeline stability.
Action Plan
We need to enforce responses to master broken incidents. We can make this a 2-step process:
- When an incident is not being triaged within 10 minutes, we ping the attributed team.
- If there's still no response to the incident in 30 minutes, we ping
#dev-escalation
.
Next Steps
- Announce any auto-escalated incidents to
#master-broken
Slack channel. - As needed, tweak the 30 min threshold for auto-escalation based on future feedback.
Edited by Jennifer Li