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Add troubleshooting doc for SMTP settings

Stan Hu requested to merge sh-add-smtp-troubleshooting-guide into master

Many users run into the error message OpenSSL::SSL::SSLError (SSL_connect returned=1 errno=0 state=error: wrong version number) when configuring SMTP. This is usually due to incorrect settings with TLS, and this documentation provides a troubleshooting guide for checking the proper values are set.

Closes #5013 (closed)

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