Fix minor CRM contact related typos
What does this MR do and why?
This MR just addresses a few terminology improvements in and around the CRM feature.
MR acceptance checklist
This checklist encourages us to confirm any changes have been analyzed to reduce risks in quality, performance, reliability, security, and maintainability.
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I have evaluated the MR acceptance checklist for this MR.
Related to #2256
Edited by Lee Tickett