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Add troubleshooting to Service Ping generation issue template

Piotr Skorupa requested to merge psk-update-service-ping-template-troubleshooting into master

What does this MR do and why?

This adds a note and troubleshooting section to the Service Ping generation issue template explaining an issue with connecting to Rails console. This has happened to me before, and I think it would be good to add such a cautionary note.

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