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Prefer From over Sender in Service Desk

Sean McGivern requested to merge thorandy/gitlab-ee-servicedesk-prefer-from-replyto-over-sender into master

Continuation of https://gitlab.com/gitlab-org/gitlab-ee/merge_requests/3132 - thanks @thorandy!

What does this MR do?

Prefer From over Sender when creating Service Desk issues.

The order of preference is now:

  1. Reply-To (the first, if any)
  2. Sender
  3. From (the first, if any)

What are the relevant issue numbers?

Closes https://gitlab.com/gitlab-org/gitlab-ee/issues/3189.

Does this MR meet the acceptance criteria?

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