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Resolve "Add clarification to Service Desk setup/configuration docs."

What does this MR do?

Add documentation/example to service desk configuration

Update/Add documentation

Are there points in the code the reviewer needs to double check?

Why was this MR needed?

#5510 (closed)

Screenshots (if relevant)

Does this MR meet the acceptance criteria?

What are the relevant issue numbers?

Closes #5510 (closed)

~Documentation ~"service desk"

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