Improve service desk UI text

What does this MR do?

Improves the UI text for Service Desk settings.

Closes: technical-writing#314 (closed)

Contributes to: technical-writing#278 (closed).

Screenshots (strongly suggested)

• With promotional text (before):

  

• With promotional text (after):

  

• With promotional text cleared (before):

  

• With promotional text cleared (after):

  

• With configuration on success (before):

  

• With configuration on success (after):

  

• With configuration on failure (before):

  

• With configuration on failure (after):

  

Does this MR meet the acceptance criteria?

Conformity

• Changelog entry
• Documentation (if required)
• Code review guidelines
• Merge request performance guidelines
• Style guides
• Database guides
• Separation of EE specific content

Availability and Testing

• Review and add/update tests for this feature/bug. Consider all test levels. See the Test Planning Process.
• Tested in all supported browsers
• Informed Infrastructure department of a default or new setting change, if applicable per definition of done

Security

If this MR contains changes to processing or storing of credentials or tokens, authorization and authentication methods and other items described in the security review guidelines:

• Label as security and @ mention @gitlab-com/gl-security/appsec
• The MR includes necessary changes to maintain consistency between UI, API, email, or other methods
• Security reports checked/validated by a reviewer from the AppSec team