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RUN AS-IF-FOSS: Downgrade support bot code to core

Felipe Cardozo requested to merge issue_222856 into master

What does this MR do?

Downgrades support bot code to core tier.

This is one of the tasks to downgrade service desk functionality to core.

It also adds a few missing specs for bot users.

related to #222856 (closed)

Edited by Justin Farris

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