Add work item support to missing chat integrations

Agnes Slotarequested to merge
587485/aslota-fix-triggering-discord-notifications into master

What does this MR do and why?

Add work_item and confidential_work_item events to the supported_events list for the following chat integrations:

  • Discord (Integrations::Discord)
  • Google Chat (Integrations::HangoutsChat)
  • Microsoft Teams(Integrations::MicrosoftTeams)
  • Pumble (Integrations::Pumble)
  • Unify Circuit (Integrations::UnifyCircuit)
  • Webex Teams (Integrations::WebexTeams)

This enables Service Desk tickets and other work items (like tasks) to trigger chat notifications by leveraging the existing Integrations::Base::ChatNotification mapping that treats work_item events as issue events introduced in !218621 (merged).

Notes

  • While reviewing the integrations code, I noticed that non-chat integrations which support issue event notifications (like Integrations::SquashTm) inherit from a different base class (Integrations::Base::Integration) than chat integrations (Integrations::Base::ChatNotification). As a result, similar changes from !218621 (merged) will be required to handle work items as issue events for those non-chat integrations. It will be addressed in a follow-up issue: #587544.

References

Screenshots or screen recordings

Settings Notifications
Discord Screenshot_2026-01-23_at_3.34.24_pm Screenshot_2026-01-23_at_3.49.25_pm
Google Chat Screenshot_2026-01-26_at_7.22.55_am Screenshot_2026-01-26_at_7.22.25_am

How to set up and validate locally

Discord

  1. Create a Discord webhook.
  2. Configure the webhook in GitLab.
  3. Create an issue, a task, and a Service Desk ticket in GitLab. Tip: Use this snippet to create a ticket.
  4. Verify that you receive Discord chat notifications for all three items.

Google Chat

  1. Configure the integration in Google Chat.
  2. Configure the integration in GitLab.
  3. Create an issue, a task, and a Service Desk ticket in GitLab. Tip: Use this snippet to create a ticket.
  4. Verify that you receive Google Chat notifications for all three items.

MR acceptance checklist

Evaluate this MR against the MR acceptance checklist. It helps you analyze changes to reduce risks in quality, performance, reliability, security, and maintainability.

Edited by Agnes Slota

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