Add info on UI for new Ticket work item type

Coung Ngorequested to merge
585568-cngo-ticket-notice into master

What does this MR do and why?

Add info on UI for new Ticket work item type (#585568 (closed))

Add popover on ticket detail view to explain that service desk issues are now tickets

Changelog: added

References

Screenshots or screen recordings

Screenshot_2026-01-12_at_2.30.11_pm Screenshot_2026-01-13_at_4.56.38_pm

How to set up and validate locally

  1. Create a ticket using the snippet https://gitlab.com/-/snippets/3612230
  2. Check a ticket shows a popover about tickets
  3. Check that after dismissing one, it no longer appears

MR acceptance checklist

Evaluate this MR against the MR acceptance checklist. It helps you analyze changes to reduce risks in quality, performance, reliability, security, and maintainability.

Related to #585568 (closed)

Edited by Coung Ngo

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