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Specify a wait time to clarify "immediate" deletion

Donique Smit requested to merge donique-deletion-time into master
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What does this MR do?

Replaces mention of "immediate" deletion by specifying a time window for completing the deletion. In a recent ticket, deletion completed in 40 minutes, during which time the user was blocked from creating a new account. A block on new account creation was unexpected since our docs say deletion is "immediate".

This MR seeks to clarify that there may be a delay in immediate deletion so that the user knows to wait before creating a new account and/or has an explanation for the block behaviour should it occur.

Related issues

Logs showing that the deletion process takes ~40 minutes to complete:

Rails logs proof of deletion delay for "immediate deletion":

immediate-deletion-delay

Sidekiq log | Registration was only possible once Users::MigrateRecordsToGhostUserInBatchesWorker completed:

immediate-deletion-delay2

Author's checklist

If you are a GitLab team member and only adding documentation, do not add any of the following labels:

  • ~"frontend"
  • ~"backend"
  • ~"type::bug"
  • ~"database"

These labels cause the MR to be added to code verification QA issues.

Reviewer's checklist

Documentation-related MRs should be reviewed by a Technical Writer for a non-blocking review, based on Documentation Guidelines and the Style Guide.

If you aren't sure which tech writer to ask, use roulette or ask in the #docs Slack channel.

  • If the content requires it, ensure the information is reviewed by a subject matter expert.
  • Technical writer review items:
    • Ensure docs metadata is present and up-to-date.
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    • Ensure a release milestone is set.
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      • The headings should be something you'd do a Google search for. Instead of Default behavior, say something like Default behavior when you close an issue.
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      • Any task steps should be written as a numbered list.
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  • Review by assigned maintainer, who can always request/require the reviews above. Maintainer's review can occur before or after a technical writer review.
Edited by Donique Smit

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