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Add links to request duration defintion

Steve Xuereb requested to merge docs/request-urgency-link into master

What does this MR do and why?

What

Add a link to the request urgency duration definition from the documentation.

Why

To is easier to find where they are defined if they need to be edited.

MR acceptance checklist

This checklist encourages us to confirm any changes have been analyzed to reduce risks in quality, performance, reliability, security, and maintainability.

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