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Update file troubleshooting.md

Michelle Almendarez requested to merge Error_fetching_commit_data_fixes into master

What does this MR do and why?

This add-on is to help give a quick and simple fix to users who are having a similar issue that could be the result of their AD blocker. This is not something we can always replicate on our end. Therefore, It may cause frustration when the solution is really very simple. Example ticket here

Screenshots or screen recordings

Before_disabling_adblocker After_disabling_Adblocker Screenshot_2023-08-21_at_12.12.02_PM Screenshot_2023-08-21_at_12.10.54_PM

Screenshots are required for UI changes, and strongly recommended for all other merge requests.

Before After

How to set up and validate locally

Numbered steps to set up and validate the change are strongly suggested.

  1. I replicated this with a bit of luck. I have Firefox and user Adblocker Ultimate which is a popular extension.
  2. I then impersonated the customer using Admin. I was able to see the same error.
  3. After disabling the Adblocker I was able to see the page and the error was resolved.
    Pictures are attached for reference.

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