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Adds custom email capability to projects service_desk_address

Marc Saleikorequested to merge
ms-refactor-service-desk-email-accessor into master

What does this MR do and why?

Project has accessors for service_desk_incoming_address and service_desk_custom_address for Service Desk addresses generated from incoming_email and service_desk_email. There is also service_desk_address that returns the "most custom" address.

Because we're about to release real custom email addresses for Service Desk in Beta soo, we need to rework this and allow service_desk_address to return the real custom email address.

This MR introduces the following:

  1. Rename service_desk_custom_address to service_desk_alias_address (naming like in the updated documentation)
  2. Add new service_desk_custom_address that returns the real custom email address, if defined and enabled.
  3. Let service_desk_address also return the custom email address. Use this order:
    1. custom email
    2. address generated from service_desk_email
    3. address generated from incoming_email

Glossary

incoming_email: An email address that is used for adding comments and issues via email. When you reply on a GitLab notification of an issue comment, this response email will go to the configured incoming_email mailbox, read via mail_room and processed by GitLab. You can also use this address as a Service Desk email address. The configuration is per instance and needs full IMAP or Microsoft Graph API credentials to access the mailbox.

service_desk_email: Additional email address that is only used for Service Desk. Only works as an entry point for new tickets. Replies etc. will be handled using incoming_address. Service Desk works without setting up configuration for this.

Screenshots or screen recordings

🚫 backend only change

How to set up and validate locally

Please reach out, if you'd like to have steps for local validation 🙂

MR acceptance checklist

This checklist encourages us to confirm any changes have been analyzed to reduce risks in quality, performance, reliability, security, and maintainability.

Edited by Marc Saleiko

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