Draft: Create ticket from service desk emails
What does this MR do and why?
Creates ticket from service desk emails
- Creates a ticket work item type (former issue) when a service desk email received
- Ensures tickets are visible on /service_desk page along with legacy issues
Screenshots or screen recordings
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How to set up and validate locally
- Make sure you have Service Desk configured and enabled. There is a video describing the process https://www.youtube.com/watch?v=SdqBOK43MlI
- Send an email to an email address specified on Monitor > Service Desk page.
- Reload the page
- Open a created ticket
MR acceptance checklist
This checklist encourages us to confirm any changes have been analyzed to reduce risks in quality, performance, reliability, security, and maintainability.
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I have evaluated the MR acceptance checklist for this MR.
Related to #421727