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Update file create_accounts.md

Michelle Almendarez requested to merge Questions_about_merging_user_accounts into master

What does this MR do and why?

Answer questions about merging user accounts.

Screenshots or screen recordings

Created update in response to this ticket https://gitlab.zendesk.com/agent/tickets/423591

How to set up and validate locally

MR acceptance checklist

This checklist encourages us to confirm any changes have been analyzed to reduce risks in quality, performance, reliability, security, and maintainability.

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