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Clarify description of Service Desk metrics

François Rosé requested to merge francoisrose/clarify-service-desk-metrics-2023-06-20 into master

What does this MR do and why?

Update metrics's descriptions based on the conversation in #414350 (comment 1427772488).

MR acceptance checklist

This checklist encourages us to confirm any changes have been analyzed to reduce risks in quality, performance, reliability, security, and maintainability.

Edited by Peter Leitzen

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