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Document Service Desk comment attribution

François Rosé (OOO, back 2024-10-29) requested to merge francoisrose/docs-service-desk-attribution-2023-05-31 into master

What does this MR do and why?

Update Service Desk docs to apply a suggestion made here: gitlab-com/www-gitlab-com!124370 (comment 1406024268)

Clarify that comment attribution in Service Desk only applies from 16.1 onwards, and not to comments posted prior to that.

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