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Update docs around Service Desk secret_file

charlie ablett requested to merge cablett-service-desk-secret-file-docs into master

What does this MR do and why?

In #371716 (comment 1094357112) it was revealed that a Service Desk configuration setting for secret_file was missing, but also wasn't in the docs. This MR explains this setting.

MR acceptance checklist

This checklist encourages us to confirm any changes have been analyzed to reduce risks in quality, performance, reliability, security, and maintainability.

Related to #371716 (closed)

Edited by charlie ablett

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