Stale support requests requiring attention

Hi triage team (@gitlab-org/triage),

The following issues have been auto-updated by the bot, prompting the author for an update.

Please see the following file for the relevant policies making up this package:

• https://gitlab.com/gitlab-org/quality/triage-ops/blob/f706a6ed5478eee760ca9d5fa6709a5ebff5964b/policies/stale-issues.yml

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• https://gitlab.com/gitlab-org/gitlab-ee/issues/5388 Gitlab fails to start on reboot cause of logging auto updated, awaiting feedback, support request
• https://gitlab.com/gitlab-org/gitlab-ee/issues/2310 Build often too slow ~"Verify", customer, ~"devops:verify", support request

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The due date has been set for one week from now. This is to give the author time to respond and update their issue

When this issue is due, we'd like to ask you to:

• Close the referenced issue if it is no longer relevant
• If still valid, follow the normal triage procedure to flag to the relevant team

Thanks for your help!