ServiceDesk automated emails should preserve same subject
Description
When we send an email to ServiceDesk address, bot creates an issue and send two emails to the sender, one with the issue and another one grateful for the support request. This second email is sent with a distinct subject which is confusing for the non-technical user because they answer the last email related usually and this result in another issue created because of the subject difference.
Proposal
Change the subject of the second email (grateful email) to the same as the first one.
Links / references
I've created a project to test this: https://gitlab.com/AlexisF/test-bug-servicedesk
and here there are some screens to explain: