Error when replying to emails sent from Service Desk when original was forwarded (from Office 365)
Summary
When users respond to emails forwarded via service desk, they are presented with this error
Unfortunately, your email message to GitLab could not be processed. It appears that the email is blank. Make sure your reply is at the top of the email, we can't process inline replies.
What is the current bug behavior?
Office 365 has been setup to forward all incoming emails to service desk. Customer has setup a support ticket system via service desk, where their users respond to the issues created via email. When customers respond there are responded with the message: Unfortunately, your email message to GitLab could not be processed. It appears that the email is blank. Make sure your reply is at the top of the email, we can't process inline replies.
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What is the expected correct behavior?
The responses to the issues should go through when the replies/emails aren't blank.
Relevant logs and/or screenshots
Output of checks
This bug happens on GitLab.com
Edited by John Hope