Comment Templates for groups and projects
Taken from #330098 (comment 1339258899):
The current state of saved replies is great for personal recurring comments. In official communication it is important to have a consistent (and sometimes approved) wording.
Therefore as aadministrators/manager/marketing person/writer I want to provide a set of saved replies (with placeholders) that my team can use in their communication. This way I have a centralized point where I can manage and update text templates and I can ensure my team always uses the latest versions instead of their own personal ones.
As a Support Engineer I want to easily use the latest versions of my team's saved replies to speed up my workflow. I don't want to manage a personal collection of saved replies and sync them with my team and ask them whether they can update their versions as well.
Service Desk Category:Service Desk users. will benefit a lot from that!
Proposed solution
To make this usable for Service Desk purposes we need to bring Saved Replies to the project and/or group level and the search widget should respect saved replies from these sources as well.
Workaround delivered by a customer
Thanks @kaystrobach for providing this
We just inject the following Code via nginx
sub_filter
into the gitlab UI
This gives us the following result: