Manual deduplication of incidents
Problem to solve
Often times a single problem may cause multiple tools to alert or a single tool to send in unique alerts that relate to the same problem. If these alerts have created separate instances, it can be desirable to combine them into a single incident to make tracking progress, work, discussions, and stakeholder communication easier.
We want to provide users the ability to deduplicate or combine incident into a single incident avoiding duplicate information and prioritizing critical attributes.
Intended users
Sasha the Software Developer
Devon the DevOps Engineer
Sidney the Systems Administrator
Further details
This work contributes to the Incident Management Vision
Proposal
Provide options for users to merge incidents.