Manual deduplication of incidents
Problem to solve
Often times a single problem may cause multiple tools to alert or a single tool to send in unique alerts that relate to the same problem. If these alerts have created separate instances, it can be desirable to combine them into a single incident to make tracking progress, work, discussions, and stakeholder communication easier.
We want to provide users the ability to deduplicate or combine incident into a single incident avoiding duplicate information and prioritizing critical attributes.
This work contributes to the Incident Management Vision
Provide options for users to merge incidents.