Epic quick-actions are not resolved from Service Desk issue templates
Summary
(Issue is similar to: #243790 (closed))
Group level epics are not linked to issues that are created via Service Desk templates that use the /epic
quick actions.
Initially reported by a customer in https://gitlab.zendesk.com/agent/tickets/190640 (internal use)
Steps to reproduce
-
Create a new project within a group of your choosing
-
Test a service-desk email, notice that an issue is created - all normal.
-
Create an epic at the group level, capture its ID (
&1
or etc.) -
Create the file
.gitlab/issue_templates/test.md
and populate it with this content:
/epic &1
-
Configure Service Desk to use this template
-
(FIRST PROBLEM) Email the Service Desk address and notice that no issues are created anymore.
-
Change the epic created at (3) to be confidential
-
(SECOND PROBLEM) Email the Service Desk address again and view the issue (gets created this time) - no epic is linked.
What is the current bug behavior?
Service Desk issues don't create themselves if /epic
points to non-confidential epic ID.
Service Desk issues created do not link to the epic when /epic
points to confidential epic ID.
What is the expected correct behavior?
All forms of /epic
quick actions in service-desk appended issue templates should work and link the epic to the created issue on the right sidebar.
Output of checks
This bug happens on GitLab.com.