"project name suffix" option is not visible in "Service Desk" settings (Need to improve documentation)
Summary
"project name suffix" option is not visible in "Service Desk" settings. I have already enabled "Feature.enable(:service_desk_custom_address)" although it should be enabled by default.
Steps to reproduce
- Enable incoming email and enable service desk for a project.
- Goto your Project's settings -> General -> Service Desk -> Expand it and "project name suffix" option should be there but it is not.
- As per "https://docs.gitlab.com/ee/user/project/service_desk.html" it should be available in 'Core' version and I am on CE version (13.7.0), so this should be available.
Example Project
This issue is not reproducing in the gitlab.com sample project.
What is the current bug behavior?
"project name suffix" option is not visible in "Service Desk" settings
What is the expected correct behavior?
"project name suffix" option should be visible in "Service Desk" settings
Relevant logs and/or screenshots
Output of checks
Results of GitLab environment info
Expand for output related to GitLab environment info
(For installations with omnibus-gitlab package run and paste the output of: `sudo gitlab-rake gitlab:env:info`) System information System: Current User: git Using RVM: no Ruby Version: 2.7.2p137 Gem Version: 3.1.4 Bundler Version:2.1.4 Rake Version: 13.0.1 Redis Version: 5.0.9 Git Version: 2.29.0 Sidekiq Version:5.2.9 Go Version: unknown GitLab information Version: 13.7.0 Revision: 91da1dcc7a1 Directory: /opt/gitlab/embedded/service/gitlab-rails DB Adapter: PostgreSQL DB Version: 11.9 URL: http://myurl HTTP Clone URL: http://myurl/some-group/some-project.git SSH Clone URL: git@myurl:some-group/some-project.git Using LDAP: no Using Omniauth: yes Omniauth Providers: GitLab Shell Version: 13.14.0 Repository storage paths: - default: /var/opt/gitlab/git-data/repositories GitLab Shell path: /opt/gitlab/embedded/service/gitlab-shell Git: /opt/gitlab/embedded/bin/git
Results of GitLab application Check
Expand for output related to the GitLab application check
(For installations with omnibus-gitlab package run and paste the output of:
sudo gitlab-rake gitlab:check SANITIZE=true)Checking GitLab subtasks ...
Checking GitLab Shell ...
GitLab Shell: ... GitLab Shell version >= 13.14.0 ? ... OK (13.14.0) Running /opt/gitlab/embedded/service/gitlab-shell/bin/check Internal API available: OK Redis available via internal API: OK gitlab-shell self-check successful
Checking GitLab Shell ... Finished
Checking Gitaly ...
Gitaly: ... default ... OK
Checking Gitaly ... Finished
Checking Sidekiq ...
Sidekiq: ... Running? ... yes Number of Sidekiq processes ... 1
Checking Sidekiq ... Finished
Checking Incoming Email ...
Incoming Email: ... Checking Reply by email ...
IMAP server credentials are correct? ... Checking myticket@gmail.com yes Init.d configured correctly? ... skipped MailRoom running? ... skipped
Checking Reply by email ... Finished
Checking Incoming Email ... Finished
Checking LDAP ...
LDAP: ... LDAP is disabled in config/gitlab.yml
Checking LDAP ... Finished
Checking GitLab App ...
Git configured correctly? ... yes Database config exists? ... yes All migrations up? ... yes Database contains orphaned GroupMembers? ... no GitLab config exists? ... yes GitLab config up to date? ... yes Log directory writable? ... yes Tmp directory writable? ... yes Uploads directory exists? ... yes Uploads directory has correct permissions? ... yes Uploads directory tmp has correct permissions? ... yes Init script exists? ... skipped (omnibus-gitlab has no init script) Init script up-to-date? ... skipped (omnibus-gitlab has no init script) Projects have namespace: ... 5/1 ... yes 5/2 ... yes 5/4 ... yes 5/5 ... yes 5/6 ... yes 5/7 ... yes 5/8 ... yes 5/9 ... yes 5/10 ... yes 5/11 ... yes 5/12 ... yes 5/13 ... yes 5/14 ... yes 47/15 ... yes 47/16 ... yes 47/17 ... yes 47/18 ... yes 5/19 ... yes 14/20 ... yes 5/21 ... yes 5/22 ... yes 5/24 ... yes 9/25 ... yes 5/27 ... yes 41/28 ... yes 9/29 ... yes 9/30 ... yes 41/33 ... yes 3/38 ... yes 41/41 ... yes 5/43 ... yes 8/44 ... yes 85/46 ... yes 86/48 ... yes 86/49 ... yes 86/50 ... yes 85/51 ... yes 85/52 ... yes 91/53 ... yes 91/54 ... yes 15/55 ... yes 65/56 ... yes 41/57 ... yes 41/59 ... yes 41/60 ... yes 41/63 ... yes 4/64 ... yes 86/65 ... yes 41/66 ... yes 9/67 ... yes 5/68 ... yes 94/69 ... yes 38/70 ... yes 38/71 ... yes 41/72 ... yes 104/73 ... yes 41/75 ... yes Redis version >= 4.0.0? ... yes Ruby version >= 2.7.2 ? ... yes (2.7.2) Git version >= 2.29.0 ? ... yes (2.29.0) Git user has default SSH configuration? ... yes Active users: ... 71 Is authorized keys file accessible? ... yes GitLab configured to store new projects in hashed storage? ... yes All projects are in hashed storage? ... yes
Checking GitLab App ... Finished
Checking GitLab subtasks ... Finished
Possible fixes
See #295640 (comment 571577737)
Improve docs at https://docs.gitlab.com/ee/user/project/service_desk.html#using-custom-email-address to mention custom project suffix in the title, along with some tweaks to the text to better explain how to use it.