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Opened by Jan Provaznik@jprovaznikMaintainer10 of 12 tasks completed10/12 tasks

Roll-out service_desk_custom_address feature

What

Remove the :service_desk_custom_address feature flag ...

Related to #2201 (closed)

Owners

  • Team: Plan
  • Most appropriate slack channel to reach out to: #g_plan
  • Best individual to reach out to: jprovaznik

Expectations

What are we expecting to happen?

User can set service desk custom email suffix in service desk settings and emails are delivered to this address

What might happen if this goes wrong?

Emails are not delivered to this new address

What can we monitor to detect problems with this?

Emails fetched (by mailroom) and processed (by sidekiq job) from our contact_project@gitlab.com inbox

Beta groups/projects

If applicable, any groups/projects that are happy to have this feature turned on early. Some organizations may wish to test big changes they are interested in with a small subset of users ahead of time for example.

  • jprovaznik/jprovazn-test1 project

Roll Out Steps

  • Enable on staging (/chatops run feature set feature_name true --staging)
  • Test on staging
  • Ensure that documentation has been updated
  • Enable on GitLab.com for individual groups/projects listed above and verify behaviour (/chatops run feature set --project=gitlab-org/gitlab feature_name true)
  • Coordinate a time to enable the flag with the SRE oncall and release managers
    • In #production by pinging @sre-oncall
    • In #g_delivery by pinging @release-managers
  • Announce on the issue an estimated time this will be enabled on GitLab.com
  • Enable on GitLab.com by running chatops command in #production (/chatops run feature set feature_name true)
  • Cross post chatops Slack command to #support_gitlab-com (more guidance when this is necessary in the dev docs) and in your team channel
  • Announce on the issue that the flag has been enabled
  • Remove feature flag and add changelog entry
  • After the flag removal is deployed, clean up the feature flag by running chatops command in #production channel

Rollback Steps

  • This feature can be disabled by running the following Chatops command:
/chatops run feature set --project=gitlab-org/gitlab service_desk_custom_address false
Edited by Jan Provaznik