馃幆 Alleviate confusion around "Opened" terminology by changing `opened` to `created` within issuable views

Insight

Users are confused by our use of Opened ## minutes ago in list views. They assume this indicates when the item was literally "opened up"/visited by another teammate or perhaps updated- and not that this is when the item was created.

Supporting evidence

Interview participant: "This is when the issue was last opened or edited"

Dovetail insight link : https://dovetailapp.com/projects/386754d7-5187-4fe1-8a8d-7f1c3e5d4e2f/insights/present/d1c03566-da2c-4548-93b0-0f41d6d419da

Intended users

Action

Change instances of Opened in lists to Created within Epics, Issues, and Merge Requests.

In a list Within an item
image image

User experience goal

Users understand when an item was created.

Resources

Tasks

  • Assign this issue to the appropriate Product Manager, Product Designer, or UX Researcher.
  • Add the appropriate Group (such as ~"group::source code") label to the issue. This helps identify and track actionable insights at the group level.
  • Link this issue back to the original research issue in the GitLab UX Research project and the Dovetail project.

Further details

We need to make sure we update this in every place it is used.

  • MVC 1: !49478 (merged)

    Location Screenshot
    Issue list image
    Issue page image
    Issues dashboard image
    MR page image
  • MVC 2

    Location Screenshot
    Epic header image
    Epic - nested epics image
    Epic - nested issues image
    Epic swimlanes in issue board image
    Epic list image
    Merge request list image
    Merge request dashboard image
    Global search (issues/MRs) image
    Global search (epics) image
    Related issues widget image
    "Currently opened" tooltip (issues) image
    "Currently opened" tooltip (MRs) image
    "Currently opened" tooltip (epics) image
    "Currently opened" tooltip (test cases) image
  • MVC 3 - files identified in #246959 (comment 527962323), to work on in #324855 (closed)

Documentation

What does success look like, and how can we measure that?

Users can differentiate between Updated or edited and Created. We could do some quick validation testing here to see if confusion around this labeling is improved.

Edited by Marcin Sedlak-Jakubowski