Improve UX for time-based Quick actions
Problem
In recent testing sessions for assessing the maturity of the issue tracking category, users were asked to apply an estimate to an issue with no direction as to how to do it. Most went for "Time tracking" and after reading the documentation there, some went to Quick actions in comments to do it.
The help text includes < > which the users assumed they also needed to type in, but that resulted in this error which caused confusion as to how to proceed. In addition to that, the help text disappears when the user enters the next character after typing /estimate
, forcing them to recall the required entry format.
Proposal
- Option 1: Update help text to not include the < > symbols and update error message to be more specific when the problem is syntax
- Option 2: Provide always-visible help text in some form - example here
- Option 3 (probably smallest option for MVC): Tell the system to ignore < > characters when entering time-based quick actions to reduce errors
Edited by Holly Reynolds