Email integration for Alerts
As stated in the parent epic, processing alerts during a fire-fight requires responders to coordinate across multiple tools to evaluate different data sources. All of this is manual work that is time-consuming and challenging which leads to alert fatigue, increased stress, and low morale.
Many monitoring tools are capable of sending email alerts. An email integration is simple to use and easy to set-up. It provides an additional method by which users can surface alerts in the GitLab UI. Email integrations are very common in incident management tools.
This work supports the direction of the Alert Management product category.
Add a basic email integration to GitLab. Please evaluate how ServiceDesk email endpoint works.