Slack integration for Service Desk
Problem to solve
It would be beneficial to allow creation and updates to issues to take place within Slack.
Intended users
Further details
Many times, service request originate from a Slack conversation. It's common for an end user to ask a question that ends up being more complicated than expected and it becomes a request that should be tracked within a service desk workflow.
Proposal
Allow service desk issues to be created from Slack
Permissions and Security
All users in Slack should be able to create service desk request.