Slack integration for Service Desk
Problem to solve
It would be beneficial to allow creation and updates to issues to take place within Slack.
Many times, service request originate from a Slack conversation. It's common for an end user to ask a question that ends up being more complicated than expected and it becomes a request that should be tracked within a service desk workflow.
Allow service desk issues to be created from Slack
Permissions and Security
All users in Slack should be able to create service desk request.