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Update process for issue tracker

Steve Xuereb requested to merge update-process into master

What does this MR do?

  • Remove old policy regarding closing inactive MR/issues since it's not valid anymore.
  • Update policy about closing issues only
  • Link to support page

Why was this MR needed?

We get 1-3 issues per day on the issue tracker and most of the are question on how to use GitLab Runner or a feature not working because of some misconfiguration. This litters the issue tracker quite a bit and takes resources from engineers doing support where they should be working on deliverables.

Edited by 🤖 GitLab Bot 🤖

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