Support new issue creation by email without subaddressing
Description
Currently we only support new issue creation by email if the provider or server supports email sub-addressing, but some servers, such as Exchange, do not support sub-addressing.
Also, some servers don't support slashes in email addresses: https://gitlab.com/gitlab-org/gitlab-ce/issues/25001
Proposal
Add a setting to the email configuration, called something like limited_address_characters
.
This means that:
- Every
-
in a project name is replaced with--
. - Every
/
in a project name is replaced with-
. - There are two types of address that can behave differently depending on a suffix. Both of these will be handled by using a
-
as the separator, with a trailing-
present in the case where there's nothing after the separator. - Service Desk (
project/path
) / create an issue in a project (project/path+token
). - Reply to an issue thread (
replykey
) / unsubscribe from an issue thread (replykey+unsubscribe
).
For example, for this project:
-
gitlab--org-gitlab--ce-$token
would create an issue as the user with$token
. -
gitlab--org-gitlab--ce-
would be a Service Desk email.
Links / references
https://gitlab.zendesk.com/agent/tickets/70057
/cc @godfat
Additional requirements to finalize
- Support both formats.
- Need to figure out UX flows of choosing one, based on what scenario:
- If your email server doesn't support one format, you probably don't care and don't want your users sending email to that format.
- If you plan to use that address for a google group membership, then you might want to use the other format too.
Customers
Edited by Patrick Harlan