Service desk with multiple email addresses pre-labeling issues
- Service desk generates a custom email address you can use.
- When emails/issues come in, you have to manually triage.
- How can we automate a bit of that, and allow the reporter to help us?
- One way I can think of is providing multiple email addresses.
- So something like:
Depending which email address you email to, the issue generated will still go to the same project, but it would be pre-tagged with a given label. And you configure all this at the project level.