More than one service desk per project

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  • Service desk generates a custom email address you can use.
  • When emails/issues come in, you have to manually triage.
  • How can we automate a bit of that, and allow the reporter to help us?
  • One way I can think of is providing multiple email addresses.
  • So something like:
    • support-account-help@company.com
    • support-billing@company.com
    • support-premium@company.com

Depending which email address you email to, the issue generated will still go to the same project, but it would be pre-tagged with a given label. And you configure all this at the project level.

https://docs.google.com/document/d/1jfWSs6UG-HYcF1DaHaEwJdEma8BP0CyOJ6uEgucyc7Y/edit

Edited by 🤖 GitLab Bot 🤖